Children's Services Advisory Board

Mission:
The Children's Services Advisory Board works in partnership with SBUMC leadership to promote and enhance family centered pediatric care and services. The Children's Services Advisory Board is founded on the understanding that the family plays a vital role in ensuring the health and well being of their child.

Accomplishments:

• Designed & distributed a "Parent Survival Guide" & informational poster in both English & Spanish for family members of newly admitted PICU patients
• Developed a mission statement & objectives for the Advisory Board
• Purchased & installed a table for parent respite room
• Organized a "PICU Coffee Hour" on the unit for PICU family advocates to offer refreshments, emotional support & assistance to family members of PICU patients
• Created voice mail hotline for PICU family members to leave messages in or to reach out for assistance from PICU family advocates
• Created PICU Family Advocate e-mail address for patients' families to contact family advisors and for Advisors to communicate with one another
• Developed a protocol for offering one-to-one family advocacy services
• Participation of PICU family advocates on the PICU performance improvement team
• PICU family advocates participated in hospital-wide medication retreat to identify potential patient safety issues related to adverse drug events & suggest process improvements
• Inclusion of families in nursing change of shift report
• Development & deployment of a "communication to family members" educational module for PICU staff
• Created performance improvement team with family advocate representation to improve/accelerate the ED to PICU admission process. Goal is to have all pediatric patients in the Emergency Room on the Pediatric fllor within 30 minutes
• Create end of life protocols with family advocate participation (planned Fall 2009)
• Creation of a Patient & Family Centered Care video by PICU Family advocate board members
• Poster presentation at IHI Conference in Nashville, TN
• PICU representative on hospital-wide Partners in Care Advisory Board

Contact Information:
631-444-3625
Email: sbuh_picu_family_advocate_group@notes.cc.sunysb.edu